PixieBrix is a versatile platform that empowers users to customize and enhance their web applications without the need for extensive coding. By integrating directly into existing software, PixieBrix enables businesses to guide, coach, and monitor their teams effectively, offering real-time reporting and insights.
Key Features and Capabilities:
Customization and Automation: PixieBrix allows users to create custom browser modifications, such as buttons, triggers, and sidebars, on any webpage. This functionality streamlines workflows by automating repetitive tasks and integrating various web applications.
Low-Code Development: The platform offers a low-code Page Editor that provides instant feedback, enabling rapid development and deployment of custom functionalities. Users can utilize pre-made "bricks" to extract, collect, transform, integrate, and display data, or create their own to suit specific needs.
AI Integration: PixieBrix leverages AI to enhance operational workflows, including embedding AI APIs and automation on top of existing applications, translating messages into any language, and summarizing customer issues for instant resolution.
Enterprise Scalability and Security: Designed for scalability, PixieBrix ensures secure deployment with features like role- and group-based access control, telemetry and auditing, SAML SSO, and SOC 2 compliance.
Industry Applications:
Business Process Outsourcing (BPO): PixieBrix enhances service operations by streamlining user workflows and improving agent performance. For instance, TaskUs partnered with PixieBrix to onboard over 10,000 agents, resulting in a 40% decrease in average handle time and a 20% improvement in customer satisfaction.
Contact Centers: The platform simplifies AI-powered guided workflows for agents, leading to significant reductions in average handle time and improvements in Net Promoter Score (NPS). Startek, for example, onboarded over 1,000 agents, achieving a 100-second reduction in average handle time and a 25% improvement in NPS.
Public Sector: PixieBrix aids in processing high volumes of data with speed and accuracy, as demonstrated by BusPatrol's use of the platform to process violations 80% faster with zero clerical errors.
Healthcare: The platform increases the speed and accuracy of data collection, exemplified by Resolve Medical Bills' deployment of PixieBrix, resulting in 40% higher productivity and zero clerical errors.
Banking, Financial Services, and Insurance (BFSI): PixieBrix enhances customer-centric teams, leading to a 50% increase in revenue, as seen with SanzPayá's use of the platform.
Getting Started with PixieBrix:
To begin using PixieBrix, users can install the Chrome extension, which enables the creation of custom browser modifications. The platform offers comprehensive resources, including tutorials and documentation, to assist users in building and deploying their custom functionalities.
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